Strategy

Agility to modify product catalogue

• Establish and implement single point of responsibility for entire life cycle of products catalogue and entries.
• Define requirements for agile product catalogue:
  1. Viewing static and dynamic (transactions) data,
  2. Additons.
  3. Retirement and End-of-life.of catalogue entries

• Consider Strategies 3, 4, 15, 18
• Develop Management process for catalogue.
• Develop and prove concept.
• Develop and implement.

• Establish and implement Business Process Management, including responsibility for single customer account.

Business Strategy re Business Objectives

Strategy

• Establish and implement regular communications with technology and support areas regarding decentralisation plans and progress.

• Document business growth strategy & plans by :
  1. Distribution channels
  2. Geography
  3. Market segments (incl. products for x-sell and up-sell)

  This serves early gauging of extraordinary volumes and sizing to estimate impact on support processes and technology.

Growth through product diversity

• Establish and implement a process development of different products.
• Establish single point of responsibility for this process.
• Establish regular communication of growth plans with this process.